Redress Scheme

 

Jones Cameron Estate Agency Limited are members of The Property Ombudsman Redress Scheme in respect of both Sales & Lettings business under membership number D11832.  Copies of our certificates can be provided on request and are available displayed in our office at 86 Plungington Road, Preston, PR1 7RA

 

Complaints Procedure

 

In-house Complaints procedure

We are committed to providing a professional service to all our clients and customers. If things go wrong we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.

If you have a complaint, please put this in writing (letter or email) to us. We will then acknowledge and respond in line with the timescales and stages set out below.

Stage 1 – Your Complaint

Please put your complaint in writing either by letter or email and address it to Paul Duddy, Director, Jones Cameron Estate Agency Limited, 86 Plungington Road, Preston, Lancashire, PR1 7RA or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include as much detail as possible , including dates, names of any members of staff you dealt with, and where you are able to, enclosing/attaching any supporting evidence.  

 

Stage 2 – Our acknowledgement

Your complaint will be acknowledged and we will start our in house complaints process.

Timescale – Within 3 working days of receiving your complaint.

 

Stage 3 – Our Investigation

Your complaint will be investigated and Paul Duddy will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate.

Timescale – Within 15 working days of receiving your complaint.

 

Stage 4 – Final Viewpoint

If you remain dissatisfied, you should contact us again and we will conduct a separate review to take place by Jeffrey Duddy (Director) .   This will outline our final viewpoint on the matter.

Timescale – Within 15 working days of receiving your request for a further review.

 

Stage 5 – The Property Ombudsman

If our final viewpoint letter does not resolve matters (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

SP1 2BP

01722333306

www.tpos.co.uk

This email address is being protected from spambots. You need JavaScript enabled to view it.

Timescale – You must refer your complaint to the Ombudsman within 12 months of receiving our final viewpoint letter

 

 

Client Money Protection Scheme

 

Jones Cameron Estate Agency Limited are member of UKALA under membership number 192665 which includes Client Money Protection insurance underwritten by Hiscox Insurance policy number 9500525.  Copies of our Membership Certificates are available on request and are displayed in our office at 86 Plungington Road, Preston, PR1 7RA

 

Fees and Prohibited Fees

 

Copies of our current fees for Sales and Lettings are displayed on our website and are displayed in our office at 86 Plungington Road, Preston, PR1 7RA